FAQ
Ordering & Payment
1. How can I place an order?
Simply through our website. Add your favorite items to the cart, proceed to checkout, and follow the steps to complete your order.
2. Which payment methods do you accept?
We accept all major payment methods โ includingย PayPal, Klarna, credit cards, and others shown at checkout.
3. Can I change or cancel my order afterward?
Yes, please send us an email atย deafamerica.eu@gmail.comย as soon as possible.
4. I didnโt receive an order confirmation โ what should I do?
Please send us an email. Sometimes the confirmation email is just delayed and will arrive shortly.
Shipping & Delivery
5. How long does shipping take?
Germany:ย 3โ7 business days
EU & Switzerland:ย 5โ10 business days
Rest of the world:ย usually 8โ12 business days
6. Which shipping provider do you use?
We ship withย DHL, Hermes, and in the USA withย DHL or OnTrac. (Providers Can Change)
7. How much is shipping?
Shipping costs range betweenย โฌ2โ10, (depending on KG) automatically calculated at checkout.
8. Do you ship internationally?
Yes, we shipย worldwide.
9. How can I track my order?
Youโll receive a tracking link sent to the email address you used when placing your order.
Returns & Exchanges
10. How do I return an item?
Please send an email toย deafamerica.eu@gmail.com, and weโll provide all necessary information.
11. How long do I have to return an item?
You haveย 14 daysย to return your item.
12. When will I receive my refund?
Once we have received and inspected your returned item.
13. Can I exchange an item?
Yes! Just send us an email atย deafamerica.eu@gmail.comย โ we often cover the return shipping costs.
Products, Materials & Care
14. Will sold-out items be restocked?
Yes, we do our best to keep items from selling out.
(Items Labled as Limited may never be restocked)
15. What materials do you use?
We work with 100% organic cotton.
(Some products may contain additional material please check our item descriptons)
16. How do I find the right size?
Each product page includes aย size guideย and specific size recommendations.
If youโre unsure, feel free to message us onย Instagram: deafamerica
Washing Instructions
17. How should I wash my items?
Turn the shirtย inside out before washingย to protect the print.
Wash atย 30 ยฐCย andย do not tumble dry.
Iron only inside out.
Any slight smell or marks will disappear after washing.
Waitย five daysย before washing new clothing for the first time.
Washing symbols: ๐งบ 30 ยฐC | ๐ซ Bleach | ๐งผ Iron low | ๐ซ Tumble dry
